We guarantee all our snakes are healthy, well established and eating on their own.
We ship FedEx Overnight though Shipyourreptiles.com (SYR). On time and Live arrival guarantee is though SYR not SlytherInn or Orchid Enterprise Inc. We ship in accordance with guidelines dictated by SYR to insure your delivery is safe and on time. You must pick up your reptile the day it is delivered and report any problems you have to SYR that day. Your guarantee is limited to the purchase price of the animal.
You will be provided a photo of the shipping label before shipment. It is the buyers responsibility to review the information on the shipping label for accuracy.
Most FedEx facilities require an ID that matches the label for pickup. If you have someone picking the package up for you, be sure to contact us before shipping and we will contact SYR and have their name added to the delivery information.
Deposits/Payments are Non-refundable.
A $20.00 deposit or payment of, at least, $20.00 will hold your animal for 30 days. We can NOT hold an animal with the promise of payment - not even for a few hours. If we do not hear from you within 30 days of an agreed upon payment or deposit, the snake and all money paid toward the snake will be forfeited and all rights or claims to the snake is also forfeited. Initial payments or deposits are best made over the phone with your credit card so we can make sure the snake you're interested in, is still available. When we receive payment, we try to update Morph Market ASAP.
In the case of simultaneous payments, payment over the phone takes precedence over an electronic payment. Otherwise the time stamp of the actual payment takes precedence.
Please see our Payment Page regarding payment of your animal.
Payment Plans: We are happy to negotiate a payment plan with you. We do not have a pre-set schedule for payment plans. We ask that you provide us with a 'plan' that you know you can keep. If it's reasonable, we will hold you to that agreement.
Maintenance Fee: If full payment is not received by the agreed upon date, a $5.00 weekly maintenance fee will be assessed to the purchase price of each animal. This is to cover our cost of feeding and maintaining each animal while in our possession.
Snakes are Non-returnable. If there is a problem we will make every effort to make things right. This policy is to protect our collection from being exposed to pests and diseases that the snake may have come in contact with, while out of our possession.
It is interesting to note that when we first started selling our snakes, we had NO store policies of any kind. These policies have been established out of necessity. Experience has been our teacher. As we learn more from our experiences, we will add to our policies. These additions can/will occur without notice. We are willing to work with anyone and understand life has it's bumps. As long as you are reasonable and keep in touch, we will work with you so you can own the snake of your dreams. The above policies will be enforced if we feel you have reneged on your agreement and are being unreasonable or taking advantage of our good nature.
